Mirela & Associates has created this online privacy statement in order to demonstrate our firm commitment to online information security for STATEBOARDHELP.COM
Mirela & Associates will not sell, release, trade, or provide to third parties any personal information that is collected on Mirela & Associates website. However, as outlined in the U.S. PATRIOT ACT, Mirela & Associates could be required to release individual information to State or Federal Law Enforcement Agencies if subpoenaed for an official criminal investigation, terrorism or National Security inquiry.
Contact Information Collection:
Mirela & Associates uses a contact form for website visitors who wish to contact us via the Internet. This form requires users to provide specific contact information (like their name and e-mail address) and demographic information (like their zip code and phone number). We use customer contact information from this form to send the individual information about our company. The customer's contact information is also used to contact the visitor when necessary and notify them of new products and services when they become available. Users/Customers may opt-out of receiving future mailings; see the choice/opt-out section below.
Online Product Ordering:
Our site uses an online ordering system for customers to purchase our products and videos. We collect customer's contact information (like their name, phone number, street address, city, state, zip, and e-mail address) and financial information (like their account or credit card numbers).
Customer information collected from the order form is used to send orders to the customer and contact the customer when necessary. Mirela & Associates may also contact the customer in the future to notify them of new products and services. Customers may opt-out of receiving future mailings; see the choice/opt-out section below.
Mirela & Associates periodically may use outside ad companies to display ads on our site. These ads may contain cookies. Cookies received with banner ads are collected by our ad companies, and we do not have access to this information. However, these cookies cannot record or copy any personal information provided to Mirela & Associates. The ad companies have no access to any personal information provided to the Mirela & Associates.
This site contains links to other websites. We do not release any personal information provided to Mirela & Associates to these other websites under any circumstances.
This site has security measures in place to protect the loss, misuse and alteration of the all information under our control. Orders placed for Mirela & Associates products are processed on a secure server using SSL encryption technologies by Thawte CA (A Verisign Commerce Company).
All information provided to the Mirela & Associates is stored on secured servers in an access-controlled building. Physical access to our servers is limited to Mirela & Associates systems administration personnel only.
This site gives users/customers the following options for removing their information from our database and to not receive future communications regarding our products and services.
You can send e-mail to remove@STATEBOARDHELP.COM Note: Please include 'Remove' in the subject line of email.
You can call us at 760.864-4150 for removal from our database.
This site gives users the following options for changing and modifying information previously provided.
You can send e-mail to support@STATEBOARDHELP.COM. Note: Please include 'Update My Information' in the subject line of email and explain the update in the body of the email.
You can call us at 760.674-1624 or information updates.
You can log-in to your account at STATEBOARDHELP.COM and modify the information yourself.
We offer a 100% refund or product replacement for defective items. Should a Mirela & Associates™ product be defective in any way, simply contact us via email for a Return Authorization number. After you contact us, we will send you a return package. Please note that we will not accept a return without prior authorization, a copy of the original invoice, and a note explaining the reason for return. We are not responsible for unauthorized returns. Any unauthorized return will be shipped back at the owner's expense or refused. After we receive the defective item, we will gladly replace it or offer a full refund.
Damaged shipments should be reported to the appropriate carrier immediately for proper claim handling. All other defective merchandise must be returned directly to the appropriate manufacturer for warranty replacement or repair. Please note that if an order is cancelled after 24 hours of credit card processing, you will incur a 20% restocking fee. The same fee applies to any item that is customized or Special Ordered and canceled. Merchandise which has been used, altered, or installed will void any return privileges. Merchandise must be in the condition received, in order to qualify for return.
Contacting Mirela & Associates:
If you have any questions about this privacy statement, the practices of this site, or your dealings with Mirela & Associates, you can contact:
Mirela & Associates
Attention: Internet Support